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Features

IVR Locator is the easiest, fastest way to get a phone-based store locator up and running. We know because we worked in the IVR industry and designed this specifically to meet what we thought businesses and franchises needed but weren't getting. IVR Locator's main focus is on phone-based store locators, but we have integrated a web-based store locator as well which means you only have to update your locations on IVR Locator and the changes will be live both through the phone and web!

Set up your very own, fully functional store locator in a matter of minutes -- Start a FREE Trial now....

 Feature  Description 
 Deployment time Immediate - It literally takes minutes! You can type in your locations or send us a spreadsheet with all locations included.
 Toll free number included Get a new toll-free number or transfer your existing number to us.  
 Ability to add, delete and edit locations on-line  100% hosted so you can add, delete and edit locations from any web browser, and those changes are live immediately.
 Location type-based routing If different locations offer different services, you can add those special services as "types" and allow customers to select the type of location they are looking for in their results.
 Web access to detailed reporting of calls  Real-time reporting of call volume including caller ID, zip code entered, location the call was transferred to, call length, and date and time stamp.  
 Downloadable Excel sheet detailing calls  Quickly and easily download these call reports to Excel for further analysis
 Unlimited simultaneous calls  Your callers will never get a busy signal. IVR Locator is scalable to meet the demands of your business, even during heavy shopping seasons!
 Ability to search by distance  Pefect for franchises, you can set location territory results to match by radius around an address or zip-code-mapping  
 Option to transfer call to store Don't just let your customers to simply get an address, allow them the option to transfer to the location of choice for any questions they may have. Additionally, they can transfer to a main office for mor information if no locations meet their zip code search.
Ability to link a web locator with the IVR locator IVR Locator provides a web locator in conjunction with the phone locator. Both locators pull from the same database of store locations so you'll only ever need to update locations in one place to have both your website and phone synched with one another  
 Speech recognition included   Callers can enter zip codes by pressing their touch-tone keypad or by speaking their zip code.  

Most phone-based IVR store locator solutions cost upwards of $2,500 just to get set up and come with additional costs and a week's worth of waiting to have someone add a new location or make a simple change. With IVR locator, you get instant web-based access to your store locator solution to make as many changes as you want any time you want and have them live in seconds without any additional costs.